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ToBeMentor AI is a US-based team. Most replies arrive within one business day (Mon–Fri, 9am–6pm Pacific). Urgent safety issues are reviewed same day.

General support

Account, login, app issues. Response within 1 business day.

Billing & refunds

Subject: Billing. See Refund Policy for guarantees.

Creator support

Verification, payouts, tax forms (W-9 / W-8BEN), 1099s.

Subject: DMCA Notice. See our DMCA Policy.

Identity / impersonation

Subject: Identity Report. Reviewed within 1–3 business days.

Press & partnerships

Subject: Press or Partnership.

Privacy / data requests

Subject: Privacy Request. CCPA/CPRA and other state-law requests honored within 45 days.

Law enforcement

Subject: Law Enforcement Request. We require valid US legal process.

Mailing address available on request for verified legal correspondence.

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